"CIO Magazine named The Massachusetts Registry of Motor Vehicles a 1999 CIO Web Business 50/50 award winner for its online business excellence. Each year CIO magazine recognizes 50 Internet and 50 intranet/extranet sites that go beyond customary Web commerce practices to deliver outstanding business value. The Registry was one of five Internet winners from the public sector."
-- MassRMV.com

Bridging Intranet Profit
and Value
Originally published in December 1997 - January 1998 issue of Datamation Magazine

Product Management Director and eCommerce Business Strategy expert, building businesses, solving problems, focused on growth and exceeding customer expectations.   Subject matter expert in many types of software/technologies.  Adept at bringing new software products and solutions to market.  Very successful in helping large and small brands/manufacturers grow their online business channel, including launching and growing an ecommerce channel. 

Director of Product Management and eCommerce Analytics

• Responsible for product vision, strategy, and positioning in building a VC backed SaaS/DaaS software company from 10 to 150 employees
  
  
• Leadership role in the product development, data and analytics strategy for the core Clavis (eCommerce) InSight product
  
  
• Lead product strategist for the creation and development of Clavis OneView for Amazon, a market leading SaaS analytics tool designed to leverage many different types of data to increase sales and margins on all Amazon platforms around the world
  
  
• Hands on creation of UX prototypes of the OneView for Amazon user interface and refinement based on customer and internal feedback using Tableau, High-Charts, and HTML
  
  
• Familiarity with many “Big Data” visualization, analytics, and processing tools used to handle millions of records per day (Hadoop, ETL, Spark)
  
  
• Setup and managed development partnerships with technology companies located around the world for assisting in SaaS product development and data acquisition via web scraping, web monitoring and related APIs
  
  
• Drove client success while helping to increase eCommerce revenue for some of the largest companies in the world, including Unilever, P&G, General Mills, and Barilla during pre- and post-sales

Technical Consultant – Legal/Records/Content and eCommerce Solutions

• Supported numerous customers on implementations of large scale enterprise software implementations of the following software: IDOL search platform, TeamSite Content Management, WorkSite (legal) Document Management, Conflicts Manager, Autonomy Records Manager, and Meridio Document/Records Management. 
  
  
• Product manager for Autonomy Records Management and (Legal) Conflicts software
  
  
• Perform internal training for sales, professional services and customers on many software platforms
  
  
• Obtained security clearance and conducted requirement gatherings and software trainings for US and UK government agencies and customers in India, Spain, UK, Sweden and US

Senior Program Manager – Product Development

• Responsible for developing international websites and consolidating all existing US-based Tech Target websites on a single Content Management platform to allow for consistent products to be managed and sold across 60 websites. 
  
  
• Quickly promoted to Senior Program Manager in charge of defining requirements, partnering with internal and external development teams to deliver new releases, and developing relationships with partners to enhance services and provide new sales channels.
  
  
• Spearheaded 40% increase in user registrations on Tech Target websites and 5% increase in third-party lead generation.
  
  
• Successfully lead a global team, including 30 offshore resources, to implement a new CMS to support 75 content editors and 60 Tech Target websites.  Project was company’s first product development initiative utilizing a global delivery model.

Program Manager – Technology Consulting

Founding member of Nadastra, a startup global services company with offices in the US, Sri Lanka, and India focused on business strategy and operations transformation. Summary of consulting projects:

Healthcare Rehab, Institutional Pharmacy and Long Term Care Company (17,000+ employees)

• Worked closely with C-Level executives to provide strategic IT Operations and other services from offshore.  Lead a team of 16 geographically dispersed resources to provide services for client.
  
  
• Lead the implementation of an invoice scanning/OCR solution to allow Accounts Payable invoices to be processed from offshore.  Solution leveraged EMC Captiva/Kofax OCR/Documentum with integration to PeopleSoft Financials.
  
  
• Significantly decreased the time required to complete strategic IT projects by creating and optimizing the implementation process by utilizing a global team to roll out initiatives to 260 remote locations across the US. 

Property Management and Real Estate Investment Trust (45,000+ employees)

• Lead the creation, training and implementation of new business processes and capabilities using a global team of resources (US, India and Sri Lanka)
  
  
• Worked with Legal, Lease Management and Finance departments to create requirements and business case for online Lease Library application.  Utilized Kofax to scan/OCR over 4,000 hard copy leases now managed in Documentum 6. 
  
  
• Evaluated the overall IT operations to identify and implement an improvement plan to support the forecasted business growth
  
  
• Played the role of Sr. IT Operations Specialist. Focused on improving the IT organization operations, services levels and user experience by leveraging offshore IT Operations team

Project/Product Manager – Internet Engineering Group

• Product Manager for application integration with Iron Mountain Records Management applications and 3rd party Document/Records Management applications
  
  
• Product Manager for a new product used to manage records management retention schedules.  Worked with customers and SMEs to create and launch the product within 1 year. 
  
  
• Support product positioning, functional requirements documentation, launch planning, pricing, defining product value proposition, sales training, and customer demonstrations.

Web Project Manager – Web Deployment and Knowledge Management Department

• Managed time critical initiative to select and deploy a search and content categorization tool (Autonomy IDOL) for Gillette’s corporate Intranet. 
  
  
• Managed CEO-sponsored Supplier Diversity Initiative to create a web-based application designed to help Minority and Woman owned Business Enterprises (MWBEs) to become Gillette suppliers.
  Program substantially increased Gillette’s MWBE relationships and resulted in Gillette being named "Corporation of the Year" by the New England Minority Supplier Council.
  
  
• Enhance and modify Gillette’s public websites, including gillette.com, duracell.com, mach3.com, oralb.com, gillettevenus.com, and theessentials.com. Manage website maintenance requests, execute hands-on website maintenance, and work with vendors to complete projects.
  
  
• Launched theessentials.com, the first direct-to-consumer eCommerce website from CPG company
  

Provide Web consulting services to a diverse range of clients. Define strategies to help clients broaden markets, increase sales, improve communications, lower service delivery costs, and create or enhance business identities. Use project management methodology when working with clients.

Sample Clients and Results:
Massachusetts Registry of Motor Vehicles (RMV)

• Continually researched other government websites in order to differentiate the Massachusetts RMV site
  
  
• Worked with RMV Public Relations team, RMV IT staff, and usability experts to create requirements, design, re-launch, and promote the new RMV website (www.massrmv.com) with user-friendly and Americans with Disabilities Act (ADA) compliant design
  
  
• Massrmv.com received 1999 CIO Web Business 50/50 Award for its online business excellence
  
  
• Improved functionality, design, and promotional activity helped increase online transactions 455% between 1999 and 2000

Dan Grabauskas for Massachusetts State Treasurer

• Worked with members of the Grabauskas for Massachusetts State Treasurer campaign to create grabauskas.com.
  
  
• Grabauskas.com was used as a promotional tool for the November 2002 state election.

Wilder Presentations, Inc.

• Redesigned client's Internet site (wilderpresentations.com) to provide enhanced usability, e-commerce focus, and interactive functionality.
  
  
• Client's satisfaction with product led to repeated referral business.
  

MBA – Strategic Management – Suffolk University, Sawyer Business School – Boston, MA
Member Project Management Institute (PMI)
B.A.– Harvard University – Cambridge, MA

Software Certification and Training:
Autonomy IDOL, Autonomy TeamSite, Autonomy iManage WorkSite, Meridio, Autonomy Records Manager, Kofax Ascent Certified, Vignette VCM/Portal, EMC Documentum, Sterling Commerce, and Oracle/Stellent CMS, HP TRIM Document/Records Management

Clavis InSight - Employee of the Quarter Q1 2016

Clavis InSight - Employee of the Quarter Q1 2015

Iron Mountain - Employee of the Quarter - Q3 2005

Iron Mountain - Employee of the Quarter - Q2 2005

Winner - Gillette 2004 Information Challenge - "More Completely" Category

1999 CIO Web Business 50/50 award winner for online business excellence
- government sector (www.massrmv.com)